Terms Of Sale and Service

Minimum Order

The minimum order is $150. Orders less than $150 are subject to a $9.95 handling fee. Minimum order on drop ship orders is $50.

Terms

Net 30 Days. Invoices not paid within terms are subject to monthly service charges of 1-1/2% per month (18% annual percentage rate).

Payment

For your convenience, we accept check, money order and VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. Applicable COD charges are incorporated on to your invoice.

Prices

To assist you in the control of your budget, prices contained herein are scheduled to be firm, however, unavoidable cost increases from the manufacturer or other sources may occur. In these instances, price adjustments may be necessary. If a price or additional fee is to change, we will make every effort to notify you of the change at the time of order placement. We reserve the right to correct typographical and pricing errors without notice.

Taxes

Your local and state taxes shall be paid by the buyer unless an exemption certificate is on file with HD Supply.

Delivery

Stock items will ship within 24-72 hours depending on established shipping schedules.

FREE SHIPPING on all orders over $150, subject to conditions, within the continental United States. Orders under $150and orders shipped outside the continental U.S. are shipped F.O.B. or by dependable United Parcel Service (UPS) from one of our MRO distribution centers. 2nd Day Air Service and Next Business Day Delivery orders are subject to a $9.95 handling charge plus applicable shipping charges. We also deliver to rural route addresses, but only if you include your phone number with your order. UPS will then call you to make arrangements for delivery. UPS will not ship to P.O. Box addresses. Select markets ship via HD Supply local trucks. All orders exceeding the 150 lb. limit will be shipped via truck line.

Truck line shipments have a $500 minimum order, or a $99 shipping charge. All orders shipped via truck line are subject to $7.95 handling charge. Customer pays freight charges on unpublished drop ship orders. While we continually strive to control the expense of shipping products in an environment of volatile cost, we reserve the right to adjust freight charges and handling fees accordingly. Delivery is contingent on government regulations, strikes and other circumstances beyond our control.

Customer Service

Our customer service representatives are available 8 a.m. to 8 p.m. EST Monday through Friday and 8 a.m. to 4 p.m. on Saturday to assist you in placing and tracking orders, credit questions and in contacting your local HD Supply sales professional. In addition, you can fax in your order anytime to 877-712-6726. You can also place your orders online with HD Supply at www.SupplyWorks.com once a User ID and Password have been created - contact Customer Service at 1-866-412-6726 for more information.

Call Monitoring and Recording

At HD Supply, we are always striving to provide you with a better customer experience. As part of these efforts, your telephone calls with our account managers and customer service representatives may be monitored or recorded for quality assurance and training purposes.

Claims

Claims for shortage and damage from shipping must be made within 10 days after receipt of shipment. Our liability is limited to replacement of defective parts and does not extend to damages or losses due to use, inability to use, or failure to follow specific instructions in use of any of our products.

Returns

If you are not satisfied or your order has been handled incorrectly, we will take corrective measures to ensure your satisfaction. All returns require a Return Goods Authorization (RGA) number. Call our Customer Service Department for an RGA and return instructions. Returns cannot exceed $2500. Exceptions do include any custom printed item and chemicals within 90 days of their expiration date. A 15% restock charge will apply on any returns over 90 days from purchase date. Restock fees do not apply for any item returned within 90 days of purchase date or HD Supply errors and defective goods issues.

Defective Items

Items defective in manufacturing will be replaced without charge. An RGA number is required prior to returning to HD Supply. Some defective items may be subject to the terms and conditions of the manufacturerâ€™s warranty and will not be replaced by HD Supply.

Credit

Credit terms are granted to new HD Supply customers upon the HD Supply approved Credit Application form. The Credit Application form is available by contacting HD Supply Customer Service.

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Terms Of Sale and Service